Conditions générales de vente | Road Trip Fifthwheel & Van

General conditions of sale

General conditions for package travel

Terms and conditions of the Travel Disputes Commission for package travel.

Article 1: Scope:

These general conditions apply to package travel contracts booked from 1 July 2018 as defined by the Law of 21 November 2017 on the sale of package travel, related travel services and travel services.

Article 2: Information from the organizer and the retailer before the conclusion of the package travel contract.

2.1 The organizer and the retailer communicate to the traveler, before he is bound by a
package travel contract, standard information legally provided as well as
the following information, if applicable to the package tour:
1° the main characteristics of the travel services:
(a) the destination(s), itinerary and periods of stay, together with the dates and number
nights included;
(b) means, characteristics and categories of transport, places and dates and times of
departure and return, the duration and location of stopovers and connections; when the exact time
is not yet fixed, the traveler is informed of the approximate time of departure and return;
(c) the status, main features and class of accommodation under
the rules of the country of destination;
(d) meals provided;
e) tours, excursions or other services included in the total price agreed for
package travel;
f) where this is not clear, whether the travel services will be provided to the traveler as
as a member of a group;
(g) the language in which the other tourist services will be provided;
(h) whether the journey is generally suitable for persons with reduced mobility
(2) the total price of the package tour and, if applicable, any additional costs incurred by the traveler
may also have to withstand;
(3) the methods of payment
(4) the minimum number of persons required to complete the package tour and the deadline
for a possible termination of the contract in the event that this number is not reached;
(5) general information concerning the conditions applicable to
passports and visas, including the approximate duration of obtaining visas, and
information on health formalities;
(6) a statement that the traveler may terminate the contract by paying a fee
termination;
7° information on cancelation insurance and assistance insurance.

2.2 The trader shall ensure that the appropriate standard information form is provided to the
traveler.

2.3 The pre-contractual information provided to the traveler is an integral part of the contract
from travel to package. They may not be amended, except by mutual agreement of the parties
contractors.

Article 3: Information from the traveler.

3.1 The person concluding the package travel contract shall provide the organizer and the
detailing all relevant information that could influence the conclusion of the contract or the
smooth running of the trip.

3.2 If the traveler provides incorrect information that results in additional costs
for the organizer and / or retailer, these costs may be charged to him.

Article 4: The package travel contract.

4.1 When concluding the package travel contract or within a reasonable time, the organizer
or if there is a retailer, the retailer provides the traveler with a copy or confirmation of the contract
on a durable medium, such as e-mail, paper document or pdf.
The traveler is entitled to request a paper copy if the package travel contract is
concluded in the physical and simultaneous presence of the parties.

4.2 The package travel contract or its confirmation contains all the contents of the
Convention, which shall include all the information referred to in Article 2 and the following information:
(1) the specific requirements of the traveler that the organizer has accepted;
(2) that the organizer is responsible for the proper performance of all travel services
included in the contract and has a duty to assist;
(3) the name of the insolvency protection entity and its contact information;
(4) the name, address, telephone number and email address of the local representative of
the organizer, or another service through which the traveler can contact
promptly the organizer to request assistance if the traveler is in difficulty or to
complain of any possible non-compliance;
(5) the obligation for the traveler to communicate any non-compliance that he finds during the
the execution of the trip;
(6) information enabling direct contact to be established with an unaccompanied minor or
person responsible for the minor at the place of stay;
(7) information on internal complaint handling procedures;
8° information on the Commission de Litiges Voyages and on the settlement platform in
EU dispute line;
9° information on the right of the traveler to transfer his contract to another traveler.

4.3 In good time before the start of the package tour, the organizer shall provide the traveler with:
(1) receipts,
2° the necessary vouchers and tickets,
(3) information on the scheduled time of departure and, if applicable, the time limit for check-in,
the scheduled times of stopovers, connections and arrival.

Article 5: The price.

5.1 After the conclusion of the package travel contract, the prices may be increased only if the
The contract expressly provides for this possibility.
In this case, the package travel contract shall specify how the price revision is to be
calculated.
Price increases are possible only if they are the direct consequence of a
evolution:
(1) the price of the carriage of passengers resulting from the cost of fuel or other sources
of energy, or
(2) the level of taxes or charges on travel services included in the contract,
imposed by a third party who is not directly involved in the performance of the package tour, y
including tourist taxes, embarkation and disembarkation taxes in ports and
airports, or
3° exchange rates in relation to the package tour.
If the possibility of a surcharge is provided, the traveler is entitled to a price reduction
corresponding to any reduction in the costs referred to above.

5.2 If the price increase exceeds 8% of the total price, the traveler may terminate the contract without paying
termination fees.

5.3 A price increase is only possible if the organizer notifies it with a justification and a
calculation, on a durable medium, such as an email, a paper document or a pdf, and this
no later than 20 days before the start of the package tour.

5.4 In the event of a reduction in the price, the organizer has the right to deduct his administrative expenses
reimbursement due to the traveler. At the traveler's request, the organizer provides proof
of these expenses.

Article 6: Payment of the price.

6.1 Unless expressly agreed otherwise, the traveler shall pay, as a deposit, upon conclusion of the
package tour, a fraction of the total price of the trip set in the special conditions of
travel.

6.2 Unless otherwise agreed, the traveler shall pay the balance of the fare no later than one month before departure.

6.3 In the event that the traveler, after having been given formal notice, remains in default of payment
the deposit or the price of the trip that is duly claimed, the organizer and / or the retailer has the
the right to terminate the contract between the traveler and the traveler by operation of law and to
this one.

Article 7: Transfer of the package travel contract.

7.1 The traveler may assign the package travel contract to a person who meets all the
conditions applicable to this contract, provided that:
1° to inform the organizer and possibly the retailer via a durable medium such as
for example an email, a paper document or a pdf, as soon as possible and at the latest
7 days before the start of the package trip and
(2) to bear any additional costs occasioned by this assignment.

7.2 The person who assigns the package tour and the person who takes it back are jointly and severally liable for
payment of the balance of the price as well as any additional costs incurred by this
transfer. The organizer shall inform the transferor of the costs of the transfer.

Article 8: Other changes by the traveler.

The organizer and/or retailer may charge the traveler all resulting costs
other changes requested by the organizer and/or the retailer.

Article 9: Amendments to the contract by the organizer before the trip.

9.1 The organizer may not unilaterally modify the
clauses of the package travel contract other than the price unless:
1° the organizer has reserved this right in the contract, and
(2) the modification is not minor, and
3° the organizer does not inform the traveler on a durable medium, such as for example an email,
a paper document or pdf.

9.2 If, prior to the start of the package tour, the organizer is obliged to modify,
significant, one or more of the main characteristics of the travel services or
may not meet the particular requirements of the traveler that are confirmed or if he proposes
to increase the price of the package by more than 8%, it informs the traveler:
(1) the proposed amendments and their impact on the price of the package;
(2) the fact that the traveler may terminate the contract without paying a termination fee, unless
that it does not accept the proposed amendments
(3) the period within which he must communicate his decision to the organizer
(4) if the traveler has not expressly accepted the proposed amendment within the time limit
the contract is terminated automatically; and
(5) if applicable, the proposed alternative and its price.

9.3 When changes to the package travel contract or the alternative package travel
result in a decrease in the quality of the package travel or its cost, the traveler is entitled to a
adequate price reduction.

9.4 If the package travel contract is terminated in accordance with Article 9.2 and the traveler
does not accept any other package, the organizer refunds all payments made at the latest
fourteen days after the termination of the contract.

Article 10: Cancelation by the organizer before the trip.

10.1 The organizer may terminate the package travel contract:
(1) if the number of persons registered for the package tour is less than the minimum number
indicated in the contract and that the organizer notifies the traveler of the termination of the contract in the
time limit set by the contract, but no later than:
(a) 20 days before the start of the package tour in the case of journeys exceeding six days
days;
(b) seven days before the commencement of the package tour in the case of journeys of two to
six days;
(c) 48 hours before the start of the package tour in the case of journeys not exceeding two hours
days,
or
(2) if he is prevented from performing the contract due to exceptional circumstances and
unavoidable and notifies the traveler of the termination of the contract before the start of the package tour.

10.2 In such cases the organizer shall reimburse the traveler for the payments made for the trip to
flat rate, without being required to pay additional compensation.

Article 11: Termination by the traveler.

11.1 The traveler may terminate the package travel contract at any time prior to the start of the trip at
When the traveler cancels, he may be asked to pay the organizer a fee for the
termination.
The package travel contract may stipulate a standard termination fee, calculated according to
the date of termination of the contract before the start of the package tour and cost savings
and expected income from the provision of the travel services concerned.
In the absence of a standard termination fee, the amount of the termination fee shall be
package travel price less cost savings and revenues realized from a discount
available for travel services.

11.2 The traveler has the right to terminate the package travel contract without paying a termination fee,
if exceptional and unavoidable circumstances, occurring at the place of destination,
significant impact on the performance of the package tour or on the transport of passengers
to the destination. In the event of termination of the package travel contract under
in this article, the traveler is entitled to a full refund of payments made under
from package travel but not to additional compensation.

11.3 The organizer shall refund all payments made by or on behalf of the traveler within
the fourteen days, where applicable minus the cancelation fee.

Article 12: Non-compliance during travel.

12.1 The traveler shall inform the organizer, without delay, of any non-compliance found during the
the performance of a travel service included in the package travel contract.

12.2 If one of the travel services is not performed in accordance with the package travel contract,
the organizer shall remedy the non-compliance, unless:
1° is impossible, or
(2) involves disproportionate costs, given the importance of the non-compliance and
the value of the travel services concerned.
If the organizer does not remedy the non-compliance the traveler is entitled to a price reduction
or compensation in accordance with Article 15.

12.3 If the Organizer fails to remedy the non-compliance within a reasonable period of time set by
the traveler can remedy the situation himself and claim reimbursement of expenses
necessary. It is not necessary for the traveler to specify a time limit if the organizer refuses to
address the non-compliance or if an immediate solution is required.

12.4 Where a significant part of the travel services cannot be provided as intended,
the organizer offers, at no extra cost to the traveler, other services, if
possible of equal or higher quality.
Where the other services offered give rise to a package trip of inferior quality,
the organizer shall grant the traveler an appropriate price reduction.
The traveler can only refuse the other services offered if they are not
comparable to what had been provided for in the package travel contract or if the price reduction
granted is not appropriate.

12.5 Where a non-compliance significantly disrupts the performance of the package tour and
the organizer does not remedy it within a reasonable period set by the traveler, the latter may
terminate the package travel contract without paying a termination fee and request, if applicable
where applicable, a price reduction and/or compensation.
If the package tour includes passenger transport, the organizer shall also provide the
traveler repatriation.
If it proves impossible to offer other services or if the traveler refuses the others
the traveler is entitled, if applicable, to a price reduction and/or a
compensation, also without termination of the package travel contract.

12.6 Where exceptional and unavoidable circumstances make it impossible to ensure the
return of the traveler as provided for in the package travel contract, the organizer shall bear the
accommodation costs for a maximum of three nights per traveler.

12.7 The cost limitation referred to in 12.6 does not apply to persons with reduced mobility,
accompanying persons, pregnant women, unaccompanied minors, or
persons requiring specific medical assistance, provided that the organizer has been
notified of their special needs at least 48 hours before the start of the package trip.

12.8 The organizer may not invoke exceptional and unavoidable circumstances to limit
its liability if the transport provider concerned cannot rely on such
circumstances under applicable EU legislation.

12.9 The traveler may send messages, requests or complaints in connection with the execution of the
package tour directly to the retailer through which the package tour was
bought. The retailer shall transmit such messages, requests or complaints to the organizer without delay
excessive.

Article 13: Liability of the traveler.

The traveler shall be liable for the damage caused to the organizer and/or intermediary of the trips, their
servants and / or their representatives, by his fault or as a result of the non-execution of his
contractual obligations.

Article 14: Responsibility of the organizer or professional.

14.1 The organizer is responsible for the performance of the travel services included in the travel contract.
package travel, regardless of whether such services are to be performed by itself
or by other travel service providers.

14.2 Where the organizer is established outside the European Economic Area, the established retailer
in a Member State is subject to the obligations imposed on organizers unless it provides
proof that the organizer fulfills the conditions stipulated in the law of 21 november 2017.

Article 15: Price reduction and compensation.

15.1 The traveler is entitled to an appropriate price reduction for any period of non-compliance
services provided, unless the organizer proves that the non-compliance is attributable to the
traveler.

15.2 The traveler is entitled to appropriate compensation from the organizer for any
damage suffered as a result of the non-conformity of the services provided. The compensation is
carried out without undue delay.

15.3 The traveler is not entitled to any compensation if the organizer proves that the non-compliance
is due:
(1) to the traveler;
(2) to a third party who is not involved in the provision of the travel services included in the travel contract to
the non-compliance is of an unforeseeable or unavoidable nature, or
(3) exceptional and unavoidable circumstances.

Article 16: Obligation to provide assistance.

16.1 The organizer shall provide appropriate assistance to the traveler in difficulty without undue delay
in particular:
(1) by providing useful information on health services, local authorities and
consular assistance;
(2) by helping the traveler to make remote communications and to find others
travel benefits.

16.2 The organizer is entitled to charge for this assistance if this difficulty is caused by
intentional by the traveler or by his negligence. The price charged does not exceed
actual costs borne by the organizer.

Article 17: Complaints procedure.

17.1 If the traveler has a complaint before departure, he must submit it as soon as possible and in a
probative with the organizer or retailer.

17.2 Complaints arising during the performance of the package travel contract shall be
introduced as soon as possible on the spot, in an appropriate manner and capable of serving as evidence,
so that a solution can be sought.

17.3 Complaints that were not satisfactorily resolved on site or that were not possible
to formulate on the spot must be introduced without delay after the end of the trip to
the organizer or retailer in a manner that can be used as evidence.

Article 18: Conciliation procedure.

18.1 In the event of a dispute, the parties must first attempt to reach an amicable settlement
between them.

18.2 If this attempt at an amicable settlement has not been successful, each of the parties concerned may
contact the secretariat of the non-profit organization Commission de Litiges Voyages to initiate a procedure
of conciliation. All parties must agree.

18.3 The secretariat will provide the parties with a conciliation settlement and a "conciliation agreement".

18.4 In accordance with the procedure set out in the Rules, an impartial conciliator shall
contact with the parties to pursue a fair conciliation between them.

18.5 Any agreement reached shall be recorded in an agreement binding on the parties.

Article 19: Arbitration or Tribunal.

19.1 If no conciliation procedure has been initiated or if it has failed, the complaining party
may initiate arbitration proceedings before the Commission de Litiges Voyages or
proceedings before the tribunal de Verviers.

19.2 The traveler, whether a plaintiff or a defendant, is never obliged
accept the jurisdiction of the Travel Disputes Commission.

19.3 The organizer or retailer who is the defendant may not refuse a procedure
arbitration only if the claimed amounts exceed 1,250 euros. It has for this purpose a
10 calendar days from receipt of registered letter or email with
acknowledgement of receipt indicating the opening of a file in the amount of 1,251 euros or more at the
Travel Disputes Commission.

19.4 This arbitration procedure is subject to dispute settlement, and may be commenced after
the lodging of a complaint with the company even when it proves that a solution
amicable could not be found or as soon as 4 months have passed from the (expected) end of the
travel (or possibly from the service that gave rise to the dispute). Disputes
concerning bodily injury can only be settled by the courts.

19.5 The arbitral panel, composed jointly, shall issue a binding and final award,
in accordance with dispute resolution. No call is possible.

Secretariat of the Travel Disputes Commission:
telephone: 02/277 62 15 (9h to 12h) fax: 02/277 91 00
City Atrium, Rue du Progrès 50, 1210 Brussels
e-mail: litiges-voyages@clv-gr.be

1/2/2018

Special conditions

In no event shall Road Trip Fifthwheel be liable for any loss, damage or theft of the vehicle, luggage, cash, banknotes, furs, jewelry and precious items. Under no circumstances can they be entrusted to the organization.
The participant's registration is subject to his ability to orient himself using road maps or GPS, in order to control his course without being dependent on another crew or the escort.
Likewise, he is the only judge of his personal ability, and in particular his physical ability, to participate in our tours. It is aware that the countries visited have different standards from the European Union, particularly in terms of: safety, medical services, the development of reception infrastructure and the quality of the road network.
During organized excursions and visits it is sometimes necessary to walk long distances. Persons with reduced mobility, disabled persons, non-autonomous persons, whose physical condition limits their ability to travel, who may therefore not be able to take full advantage of the planned program without assistance, are invited to provide adapted equipment (wheelchair for example) and to be accompanied by a caregiver so as not to be dependent on the organizer or other participants and to be able to respect the rhythm of the program as able-bodied persons. Furthermore, the participants concerned should be aware that some destinations that are not subject to European standards or their local equivalent do not have facilities allowing access to persons with reduced mobility on their historical/tourist sites.
For organizational and safety reasons (breakdown, accident, repatriation, etc....), each crew must have a mobile phone with an unlimited international subscription.
The guide has all his autonomy regarding his own itinerary.
In order to ensure the smooth running of the trip, the participant's vehicle must be in perfect working order. Any technical problem (breakdown or accident) occurring during the trip remains the responsibility of the customer both financially (repair) and that of a possible additional cost due to a change of program resulting from the temporary or prolonged immobilization of the vehicle.
The participant is the sole master of his maneuvers on the road and in the staging areas. The organizer cannot be held responsible in the event of a false maneuver causing damage (vehicle or infrastructure) even if an organizer comes to the aid.
Irregularity of transport and major forces: Road Trip Fifthwheel cannot be held responsible for any delay beyond our control, especially in terms of air traffic, during traffic congestion, strike, technical breakdown, unfavorable weather, unplanned stopover or acts of attack, state of war, bad weather, etc. ... occurred during the trip. Under no circumstances may a refund be granted for any of these reasons, including any additional costs incurred.
Epidemic / Pandemic: each participant agrees to submit to the restrictions imposed by the countries visited. The participants undertake to respect the « Health Protocol » during the tour if necessary. Administrative and medical costs (tests, analyses, quarantine, etc.) are borne by the participant.
The organizer may at any time exclude from the group any person who, by his actions, would disrupt the smooth running of the trip or would not respect his instructions. Its exclusion could not give rise to the reimbursement of the part not made of the trip, nor to any compensation. The participant undertakes to respect the local customs and laws of the countries visited, the instructions of the guide and the time of the briefing.
It may happen that due to factors specific to the route (safety, closed road, etc.) or related to weather conditions, it is possible that deviations from the planned route and possibly even circuit extensions of a few days occur.
The organizer reserves the right to change the itinerary from that originally planned for the well-being of all participants in the trip.
Under no circumstances can a refund be requested from participants for program changes made by the organizer.
1.1 Cancelation.
from 30 to 21 days of departure: 25% of the amount of the trip.
from 20 to 8 days of departure: 50% of the amount of the trip.
from 7 to 2 days of departure: 75% of the trip amount.
less than 2 days from departure: 90% of the trip amount.
the day of departure: 100% of the travel amount.
1.2 Deposit and Balance Payment.
30% when booking the price of the trip (the whole if the booking takes place less than 30 days before departure) and the balance, without reminder from us, 30 days before departure.
1.3 Reimbursement.
No refund may be made:
if the customer does not show up at the times and places mentioned on the travel contract.
for unused services.
for the uncompleted part of the journey.

General conditions for travel services

Terms and conditions of the Travel Disputes Commission for the Services of
Travel Linked.

Article 1: Scope.

These general terms and conditions apply to travel services reserved for
from 1 July 2018 as defined by the Law of 21 November 2017 on the
sale of package travel, related travel arrangements and travel services.

Article 2: Definition.

Linked travel is defined as at least two different types of travel services.
travel purchased for the same trip or holiday stay, not constituting a
package travel entailing the conclusion of separate contracts with service providers
individual travel services, if a professional facilitates:
(a) on the occasion of a single visit to its point of sale or a single contact
with it, separate choice and separate payment of each travel service by the
traveler, or
(b) in a targeted manner, the purchase of at least one additional travel service from
another trader where the contract with that other trader is concluded at
later than twenty-four hours after the confirmation of the reservation of the first service
of travel.

Article 3: Information to the traveler prior to the provision of linked travel.

The trader facilitating the linked travel arrangements shall communicate to the traveler, the
standard information legally provided as well as the following information:
1. That the traveler has not concluded a package tour and that each travel provider
service will only be responsible for the proper contractual performance of its
service
2. That the traveler shall be afforded insolvency protection.

Article 4: Consequences of non-compliance with the obligation to provide information.

Where the trader facilitating the linked travel arrangements has not
the correct information, rights and obligations regarding package travel will be
of application except those concerning changes in price and changes in
other clauses of the package tour.

Article 5: Information from the traveler.

5.1 The person who concludes the linked travel benefit shall provide all
relevant information that could influence the conclusion of the contract or the right
progress of the journey.

5.2 If the traveler provides incorrect information that results in costs
these additional costs for professionals may be charged to it.

Article 6: Insolvency.

Professionals facilitating linked travel services provide a guarantee
for the reimbursement of all payments they receive from travelers
to the extent that the travel service is part of a linked travel arrangement
is not enforced because of their insolvency. If these professionals are the part
responsible for the transport of passengers, the guarantee also covers the repatriation of
travelers.

Article 7: Liability in case of booking error.

7.1 The trader is responsible for any errors:
- due to technical faults in the reservation system attributable to it
- committed during the booking procedure, if he agreed to organize the
booking of travel services.

7.2 A professional is not responsible for booking errors that are attributable to
to the traveler or caused by exceptional and unavoidable circumstances.

Article 8: Handling of complaints.

The trader shall provide the traveler with information concerning the
internal complaint handling.

Article 9: Conciliation procedure.

9.1 In the event of a dispute, the parties shall first attempt to reach an agreement
the amicable between them.

9.2 If this attempt at an amicable settlement has not been successful, each of the parties concerned
may contact the secretariat of the non-profit organization Commission de Litiges Voyages to start
a conciliation procedure. All parties must agree.

9.3 The secretariat will provide the parties with a conciliation settlement and a "settlement agreement"
conciliation’.

9.4 In accordance with the procedure described in the Rules, an impartial conciliator
will contact the parties to pursue a fair conciliation between them.

9.5 Any agreement reached will be set out in an agreement between the parties.

Article 10: Arbitration or Tribunal.

10.1 If no conciliation procedure has been initiated or if the conciliation procedure has failed, the party
Complainant may initiate arbitration proceedings before the Dispute Commission
Travel or proceedings before the court of verviers.

10.2 The traveler, whether plaintiff or defendant, is never obliged
accept the jurisdiction of the Travel Disputes Commission.

10.3 The professional who is the defendant may not refuse a procedure
arbitration only if the claimed amounts exceed 1,250 euros. It disposes for
within 10 calendar days of receipt of the registered letter or the
email with acknowledgement of receipt indicating the opening of a file for an amount of
€1,251 or more to the Travel Disputes Commission.

10.4 This arbitration procedure is subject to dispute settlement and may be initiated
after the lodging of a complaint with the company even if it turns out that a
amicable solution could not be found or as soon as 4 months have passed from the end
(planned) of the trip (or possibly from the service that gave rise to the
litigation). Disputes concerning personal injury can only be settled by
courts.

10.5 The arbitral panel, composed jointly, shall make an award binding and
final, in accordance with dispute resolution. No call is possible.

Secretariat of the Travel Disputes Commission:
telephone: 02/277 62 15 (9h to 12h) fax: 02/277 91 00
City Atrium, Rue du Progrès 50, 1210 Brussels
e-mail: litiges-voyages@clv-gr.be

1/2/2018

General conditions of sale of travel services

Terms and Conditions of the Travel Disputes Commission for the Sale of
Travel Services.

Article 1: Scope.

These terms and conditions apply to sales of travel services from
1 July 2018 as defined by the Law of 21 November 2017 on the sale of
package travel, linked travel arrangements and travel services.

Article 2: Information to the traveler prior to the sale of the travel service.

The organizer or retailer who sells a service separately as an intermediary
provides the traveler with the following information
1. the main features of the travel service
2. the identity of the undertaking (company number, trade name, address,
telephone)
3. the total price of the travel service
4. payment arrangements
5. the internal complaints procedure
6. the protection enjoyed by the insurer in the event of insolvency
7. the name of the insolvency protection entity and its contact details.

Article 3: Information from the traveler.

3.1 The person entering into the travel service contract shall provide to the organizer or
the retailer of all relevant information that could influence the conclusion of the
contract or the smooth running of the trip.

3.2 If the traveler provides incorrect information that results in costs
additional costs for the organizer or retailer may be charged to the organizer or retailer in
account.

Article 4: Insolvency.

4.1 The organizer or retailer who sells a service separately as an intermediary
provides a guarantee for the refund of all payments he receives
on the part of travelers to the extent that the travel service is not performed in
reason for its insolvency.

4.2 For travel services that have not been performed, reimbursements are
carried out without delay after the traveler has requested it.

Article 5: Handling of complaints.

The organizer or retailer shall provide the traveler with information concerning the
internal complaints procedure.

Article 6: Conciliation procedure.

6.1 In the event of a dispute, the parties shall first attempt to reach an agreement
the amicable between them.

6.2 If this attempt at an amicable settlement has not been successful, each of the parties
concerned may contact the secretariat of the asbl Commission de Litiges Voyages
to initiate a conciliation procedure. All parties must mark their
okay.

6.3 The secretariat will provide the parties with a conciliation settlement and a "settlement agreement"
conciliation’.

6.4 In accordance with the procedure described in the Rules, an impartial conciliator
will contact the parties to pursue a fair conciliation between them.

6.5 Any agreement reached will be set out in an agreement between the parties.

Article 7: Arbitration or Tribunal.

7.1 If no conciliation procedure has been initiated or if the conciliation procedure has failed, the party
Complainant may initiate arbitration proceedings before the Dispute Commission
Travel or proceedings before the court of verviers.

7.2 The traveler, whether a plaintiff or a defendant, is never obliged
accept the jurisdiction of the Travel Disputes Commission.

7.3 The organizer or retailer who is the defendant may not refuse a
arbitration procedure only if the claimed amounts exceed 1,250 euros. He
has a period of 10 calendar days from the date of receipt of the letter
registered or email with acknowledgement of receipt indicating the opening of a file
of an amount of EUR 1,251 or more to the Commission de Litiges Voyages.

7.4 This arbitration procedure is subject to dispute settlement and may be initiated
after the lodging of a complaint with the company even if it turns out that a
amicable solution could not be found or as soon as 4 months have passed from the end
(planned) of the trip (or possibly from the service that gave rise to the
litigation). Disputes concerning personal injury can only be settled by
courts.

7.5 The arbitral panel, composed jointly, shall issue a binding award and
final, in accordance with dispute resolution. No call is possible.

Secretariat of the Travel Disputes Commission:
telephone: 02/277 62 15 (9h to 12h) fax: 02/277 91 00
City Atrium, Rue du Progrès 50, 1210 Brussels
e-mail: litiges-voyages@clv-gr.be

1/2/2018

Road Trip Fifthwheel

Road Trip Creator and Travel Guide

General conditions of sale